Legal
Terms of Service
Last updated: 22 September 2026
These Terms of Service ("Terms") govern the use of the BotLimo ride automation service (the "Service") available at https://botlimo.com and operated by BotLimo ("BotLimo", "we", "us"). By creating an account, requesting a bot or using the Service in any way, you ("Client", "you") agree to these Terms in full. If you do not agree, do not use the Service.
1. The Service
1.1. BotLimo provides a software tool that monitors ride offers published to a Client's own account on third-party chauffeur platforms (currently Blacklane and Transfeero, the "Platforms"), evaluates them against rules configured by the Client and, where the rules allow, accepts offers on the Client's behalf.
1.2. BotLimo is an independent service. It is not affiliated with, endorsed by or sponsored by Blacklane GmbH, Transfeero or any other Platform. BotLimo has no access to the Platforms' internal systems and cannot register, verify, unblock or otherwise administer Platform accounts.
1.3. The Service is provided through a personal bot instance (web admin and Telegram bot) made available to the Client. Access is limited to the Client and the BotLimo manager assigned to the Client.
2. Eligibility and accounts
2.1. The Service is intended for professional chauffeurs and chauffeur companies holding an active account on at least one Platform. You must be at least 18 years old and legally able to enter into these Terms.
2.2. You connect your Platform account to the Service yourself, through the bot interface. You confirm that you are the holder of that account or are authorised by its holder to connect it, and that using the Service on that account does not breach any agreement you have with the Platform.
2.3. You are responsible for keeping your BotLimo and Telegram access credentials confidential and for all activity that occurs under your bot instance.
3. Client rules and responsibility for accepted rides
3.1. The Service acts strictly according to the filters, scenarios, schedules and switches configured in the Client's bot instance. The Client is solely responsible for the configuration and for keeping it up to date.
3.2. Every ride accepted by the Service is accepted on the Client's Platform account and constitutes the Client's own booking. The Client bears full responsibility for performing, rescheduling or cancelling such rides and for any fees, penalties, rating effects or other consequences imposed by the Platform or by passengers, including where a ride was accepted because of an incomplete, incorrect or outdated configuration.
3.3. Demo mode, Telegram notifications and the reasons reported for every decision are provided to help the Client verify the configuration. Their availability does not shift any responsibility under clause 3.2 to BotLimo.
4. Free trial
4.1. New Clients may be offered a free trial of 4 days for one driver, unless agreed otherwise. During the trial the Service operates on real offers and real rides; clause 3 applies in full.
4.2. BotLimo may limit, extend, suspend or end a trial at any time at its discretion, including where a region has no capacity for additional clients.
5. Fees and payment
5.1. After the trial, the Service is provided against a monthly fee per driver as published on the website or agreed individually with the Client. Fees are quoted in US dollars unless stated otherwise and do not include any taxes that may apply to the Client.
5.2. Fees are payable in advance for each period by Stripe or bank transfer. There is no automatic renewal: each payment is agreed with the Client before it is due. The Service for a period is activated once the payment for that period is received.
5.3. All fees are non-refundable. Where the Client stops using the Service before the end of a paid period, the Client may continue to use the Service until the period ends or ask BotLimo to freeze the remaining days and apply them to a later period. Frozen days have no cash value and cannot be transferred to another client.
5.4. To stop the Service, the Client informs their manager no later than 1 to 3 days before the end of the current paid period. Without such notice BotLimo may propose the next period, but no payment is taken without the Client's agreement.
6. Availability, Platform changes and support
6.1. BotLimo aims to keep the Service available around the clock but does not guarantee uninterrupted or error-free operation.
6.2. The Service depends on the Platforms' websites, applications and interfaces, which the Platforms may change, restrict or discontinue at any time without notice. BotLimo makes no commitment regarding the effect of such changes, does not guarantee that the Service will continue to work with any Platform, and is not liable for offers missed, rides not accepted or any other loss resulting from Platform-side changes, outages, rate limits, account restrictions or policy decisions. BotLimo will make reasonable efforts to restore operation after Platform changes, typically within 24 hours, without guaranteeing a timeframe.
6.3. Support is provided in English via WhatsApp and Telegram, and through an AI assistant inside the admin. Support is provided on a reasonable-efforts basis without guaranteed response times.
7. Acceptable use
7.1. You may use the Service only for your own Platform account(s) and only in connection with your own chauffeur business. You may not resell, sublicense, share or make the Service available to third parties, connect accounts you are not authorised to use, attempt to access other clients' instances, reverse engineer or copy the Service, or use it in a way that harms BotLimo, the Platforms, passengers or other drivers.
7.2. BotLimo may suspend or terminate the Service immediately if it reasonably believes these Terms have been breached, if a Platform account connected to the Service is used abusively, or if continued operation would expose BotLimo to legal or operational risk.
8. Disclaimer of warranties
8.1. THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY OR UNINTERRUPTED OPERATION.
8.2. BotLimo does not warrant that the Service will accept any particular number or value of rides, increase the Client's income, protect the Client's rating, or remain compatible with any Platform. Any figures, examples or client results shown on the website are illustrative and are not a promise of results.
8.3. The free trial exists so that the Client can evaluate the Service on their own account before paying. The Client's decision to continue is made on the basis of that evaluation and at the Client's own risk.
9. Limitation of liability
9.1. TO THE MAXIMUM EXTENT PERMITTED BY LAW, BOTLIMO SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, RIDES, DATA, GOODWILL OR RATING, ARISING OUT OF OR IN CONNECTION WITH THE SERVICE, HOWEVER CAUSED AND UNDER ANY THEORY OF LIABILITY.
9.2. BotLimo's total aggregate liability for all claims arising out of or relating to the Service in any 12-month period shall not exceed the fees actually paid by the Client to BotLimo in that period.
9.3. Nothing in these Terms excludes liability that cannot be excluded under applicable law.
10. Indemnity
You agree to indemnify and hold BotLimo harmless from any claims, losses, penalties and costs (including reasonable legal fees) arising from rides accepted on your Platform account through the Service, from your configuration, from your breach of these Terms, or from your breach of any agreement with a Platform.
11. Data
Personal data is handled as described in the Privacy Policy, which forms part of these Terms.
12. Termination
Either party may end the Service at any time: the Client by informing their manager, BotLimo by notice to the Client. On termination the connection to the Client's Platform account is removed and access to the bot instance is closed. Clauses 3, 5.3, 8, 9 and 10 survive termination.
13. Changes to the Service and these Terms
BotLimo may change the Service, its features and prices, and may update these Terms. Material changes are announced on the website or through the Client's bot. Continued use of the Service after a change constitutes acceptance of the updated Terms.
14. General
If any provision of these Terms is held invalid, the remaining provisions remain in force. These Terms constitute the entire agreement between the Client and BotLimo regarding the Service and supersede any prior communications. Failure to enforce a provision is not a waiver of it.
15. Contact
Questions about these Terms: info@botlimo.com.